Privacy policy

At The Sprit, your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our app and services.

1. Information We Collect

When you register or use our services, we may collect the following:

  • Personal Details: Name, phone number, address, email ID

  • Login Information: Username, encrypted password

  • Order Data: Delivery address, item history, payment status

  • Location Data: GPS-based location for deliveries (with your permission)

  • Health Info (only for pharmacy): Prescription upload if required by law

  • Device Data: Device model, OS, app version (used for app optimization)

2. How We Use Your Information

We use the data to:

  • Deliver food and medicine orders to your correct location

  • Verify your identity and process payments

  • Suggest personalized offers and items

  • Communicate order status, offers, or important updates

  • Improve app performance and user experience

  • Fulfill legal and pharmacy compliance for prescriptions

3. Sharing Your Information

We do not sell or rent your personal data. We may share limited information with:

  • Delivery Partners: For fulfilling your orders

  • Restaurants/Pharmacies: For preparing and validating your order

  • Payment Gateways: To process your secure transactions

  • Legal Authorities: Only when required by law

4. Data Security

We use industry-standard encryption and safety protocols to protect your data. Your passwords are encrypted and never stored in plain text.

5. Cookies & Analytics

We may use cookies and analytics tools to track how users interact with the app — only to improve performance. This data is anonymous and does not include personal details.

6. Your Choices

You can:

  • Update or correct your profile information anytime

  • Request data deletion by contacting our support team

  • Revoke location access through your device settings

7. Children’s Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review it regularly. Continued use of the app implies acceptance of any changes.