At The Sprit, we aim to provide a smooth and satisfying delivery experience. However, if something goes wrong, here’s how our refund process works.
You may be eligible for a refund if:
The order was cancelled by the store, pharmacy, or delivery partner
The delivered item was incorrect, expired, or damaged
Your order was not delivered within the promised delivery window
A duplicate payment or overcharge occurred
Refunds may not be processed if:
You cancel the order after the item has been prepared or dispatched
You provide an incorrect delivery address or are unavailable at the time of delivery
You refuse delivery without valid reason
The order involves prescription medicines (unless incorrect or damaged), due to legal compliance
To request a refund:
Go to the My Orders section in the app
Select the order in question
Tap “Report Issue” and choose the refund reason
Attach a photo if the product is damaged or incorrect (if applicable)
Submit your request within 24 hours of delivery
Approved refunds will be processed within 5–7 business days
Refunds are credited to the original payment method (UPI, card, wallet, etc.)
In case of cash on delivery, refunds will be issued via UPI or bank transfer (we’ll contact you for details)
